GETTING STARTED

• How do I get VoIP working for me?

There are mainly two kinds of VoIP service providers. Those that offer phone-based services such as Vonage and SunRocket, and those that offer computer-based services such as Skype. Each phone-based provider has different phone plans that are suited to meet different requirements. Since most computer-based services are limited to their own subscriber base (their basic service does not let you call any phone which doesn’t subscribe to the same service) we predominantly offer listing of phone-based VoIP plans. You can compare different plans available for your area and select the one that suits your needs best.

• Do I need to be a computer expert?

For phone-based services you do not need to be computer savvy. Even computer-based services are not too difficult to set-up.

• What kind of equipment do I need?

A broadband (high-speed Internet) connection is required. This can be a cable modem or a high-speed service such as DSL or a Local Area Network (LAN). To place a call into the regular (PSTN) phone network you will need a VoIP service provider. The VoIP service provider will send you an adapter that you can plug into your Internet connection and then you can plug your regular analog phone into the adaptor. Alternatively, you can hook up a relatively inexpensive microphone to your computer and send your voice through your computer and its high-speed Internet connection.

• Will I have to buy the equipment myself?

The equipment is often provided free of charge by the VoIP service provider. Such equipment is usually to be returned in the event you cancel the plan. Some providers also give you the option of keeping the equipment by letting you purchase it during sign-up.

• How fast does my internet connection need to be?

The average DSL or cable connection is usually sufficient. A few providers offer service to dial-up internet customers. VoIP service with dial-up is not advised due to common complaints of poor voice quality and reliability. We recommend you check your connection speed here to determine the quality of your connection. http://www.VoipReview/voipspeedtester.aspx

• Can I use my computer during a call and does it have to be turned on all day?

You can use the computer; depending on your service provider, a router may be required. Your computer need not be turned on if you are making calls with a phone and adapter or a special VoIP phone, but your broadband Internet connection must to be active. As an added note, you can use your computer and surf the internet while talking on the phone without greatly affecting voice quality.

• How do I get started?

You first need to determine which plans are available in your area and then select one you like best. You can start a search for plans from our homepage.

• Where can I find more info?

If you have questions about using this site, please view our Site FAQ (which immediately follows this article). In addition to our many articles on VoIP, you may view user reviews of different providers to learn about the experiences of those users or you can pose a question in one of our forums.